Troubleshooting

A page won't load or shows "Something went wrong"

1. Refresh the page.
2. Log out (**profile menu → Log Out**) and log back in.
3. Try a different browser, or a private or incognito window.
4. Email us at support@stayfreshapp.com

I can't log in

• Make sure you're using the email you signed up with.
• Reset your password. See Password reset and email verification.

I'm not getting emails (codes, reminders)

• Check spam or promotions.
• Add support@stayfreshapp.com to your contacts.
• Click Resend code if a code didn't arrive or has expired.

My photo won't upload

• Use a common image format (JPG or PNG).
• Try a smaller photo, or take one with the camera button instead.

Cuts from the mobile app aren't showing on the web

• Make sure you're logged in with the same account in the app and on the web.
• Open the app while connected to the internet so it can sync.
• Refresh My Cuts.

Reporting a bug

Email support@stayfreshapp.com with: - your browser (for example, Chrome or Safari) and device - the page you were on - what you clicked right before the problem - a screenshot, if you can

Still need help? Email us at support@stayfreshapp.com and we'll get back to you within 1 business day.